• Strategic focus and future orientation

Key observations:

Rather than simply provide ‘drive efficiency and reduce costs’ as a strategic priority, Vodacom actually examines how they plan to achieve this goal and in which cost categories they will focus on.

In a clear and accessible table Vodacom provides objectives for each key cost category along with an description of the past year performance. 'Smiley-face' icons are utilised to demonstrate whether objectives have been achieved and these are used throughout the Report.