• The capitals
• Value creation
• Stakeholder relationships

Key observations:

Schiphol's 2014 Annual Review opens with a snapshot of the Group's value creation cycle. This includes a look at the 'why', 'what', 'how' and 'who' of the process, culminating in an overview of the specific value outcomes of the organization's operations. Focusing on the transformation of input capitals in output benefits, this cycle provides an insight into Schiphol's key commitments, material issues and vision for the future.