• The capitals
• Value creation
• Conciseness
• Connectivity of information
• Materiality
• Stakeholder relationships

Key observations:

On pages 4-5, RSA presents an overview of its role in society, providing an overarching context of the insurance business and the benefits of the company’s activities for key stakeholders.  This discussion also demonstrates RSA’s commitment to environmental sustainability and the communities in which it operates (in addition to financial performance), as evidenced through a combination of qualitative narrative disclosure and quantitative performance indicators.