• Conciseness
• Connectivity of information
• Stakeholder relationships

Key observations:

The ‘Who we are’ section of Entergy’s report provides an informative business overview, identifying the company’s primary activities and operating footprint. A supporting ‘By the numbers’ panel summarizes key financial and operational performance data.

This section also provides a snapshot of the company’s value creation process by identifying basic inputs, outputs and business activities. The vision, mission, core competencies and values that support the company’s activities are also expressed. A supplementary business model graphic identifies the two areas on which the company is focussed – operational excellence and portfolio management. The final page of this section explores the company’s key challenges and identifies strategies for managing those challenges.