· Organizational overview and external environment
- Stakeholder relationships
John Keells presents a thorough review of stakeholder engagement and material issues as a component of demonstrating how the capitals are integrated into the business.
Initially, John Keells outlines the engagement process which the business undertakes to determine the material issues of the business as determined by the company’s stakeholders, which is followed by an explanation of who the business considers to be their key stakeholders. Interestingly, for each of these key stakeholder groups, John Keells outlines the methods of engagement and the frequency of engagement which provides the reader with an understanding of the scope and scale of activities which the business undertakes to ensure the business is engaged with key stakeholders.
This section of the Report is concluded by summarising the key concerns identified from the engagement process. Through a graphic representation, the Group’s stakeholder concerns are mapped demonstrating the impact each issue has on the company against the impact it has on key stakeholders by four main categories – social, economic, labour and environment. This presentation provides the reader with a good sense of how the stakeholder and company concerns compare.
Finally, these material issues are mapped to the performance indicators of the business, demonstrating the link between the material issues and the strategic progress of the business.