• Connectivity of information
• Stakeholder relationships
• Strategic focus and future orientation

Key observations:

ABSA produces a connected, forward-looking statement which provides the context of the operating environment, including risks and specifically stakeholder engagement insights which have impacted the way in which the business has responded.

Initially, the Chairman provides a detailed insight into the operating environment, including the competitive, regulatory and risk environment. ABSA continues to build the context in which the business is operating by identifying the key stakeholders and the challenges which they are facing in relation to the business. By doing this ABSA sets the scene for how the business is proactively reacting and responding and the ways in which they are doing this – including values, ethics, governance and remuneration. This discussion acts to frame the ensuing strategic discussion.