• Connectivity of information
• Stakeholder relationships
• Strategic focus and future orientation

Key observations:

National Australia Bank explains who they are, goal and strategy and how responsibility is an integral part of their strategy and approach to Corporate Responsibility. An overall insight into the key areas which make up the company's responsibility are subsequently outlined, with the company's commitments for each area to provide an insight into what the business is doing to ensure the 'right thing' is done. This is then followed by an explanation of the governance framework and risk management functions.