• Stakeholder relationships

Key observations:

The Chairman’s statement is particularly strong as it provides a succinct and insightful overview from the Chairman’s personal perspective, showing accountability and responsibility with a clear focus on topics such as governance, values and culture. In particular, a pull-out box provides information on the governance profile and principles of the Board, which signposts to further information in the Annual Report & Accounts.

Interestingly, Marks & Spencer also provides a discussion on stakeholders and the importance of engaging with stakeholders. Clear examples of how Marks & Spencer has engaged with stakeholders are given.