• Conciseness
• Reliability and completeness
• Stakeholder relationships

Key observations:

The report is structured to show a brief summary of how CLP is delivering shareholder value and engaging with shareholders. This information is developed further in a latter section related to governance. This summary supports the company's explanation on their value creation by showing the evidential performance data from 2004. 

It also communicates in more detail how CLP constructively engages with shareholders. As a result of the discussion in the report, readers understand that the engagement is conducted in a systematic and open manner. This is evidenced through the two tables outlining issues raised through the engagement process and the mediums used to deliver information.