• The capitals
• Value creation

Key observations:

Santova’s business model clearly highlights its vision, purpose and key differentiators, particularly demonstrating its differentiated logistics strategy. On page 6 Santova states its inputs, outputs and outcomes which include its different capitals and outcomes both internally and externally.

This is all underpinned by Santova’s culture and values, where it states that these are core to its existence and actively ‘lived’ and promoted daily by management. Santova explains how its culture underpins its commitment to good governance and helps the organization to overcome risks.