• Value creation
• Connectivity of information

Key observations:

The business model diagram on pages 22-23 provides a high level overview of how Generali’s strengths create opportunities in the business which, in turn, result in the creation of value for the company’s stakeholders.  Also shown are a handful of factors in the external environment that impact the company’s ability to operate and create value over time.  These external factors are discussed in more depth on pages 24-25 and are presented alongside commentary about the risks and opportunities each issue creates for Generali.