Key observations:

Telkom use a diagram covering a full double-page spread to illustrate their business model, within which they differentiate between their Outputs (in line with para. 4.18 of the International <IR> Framework), and their Outcomes (in line with para. 4.19 of the international <IR> Framework).

The ‘Outcomes’ section of the diagram illustrates examples of internal and external consequences of the company’s activities and outputs, and these outcomes are described in terms of the capitals (as per para. 4.19 of the international <IR> Framework).