• The capitals
• Value creation
• Connectivity of information
• Stakeholder relationships

Key observations:

DBS’s 2017 Annual Report provides an overview of how the bank creates value for its internal and external stakeholders. The business model identifies key resources which the business draws upon and explains how it uses these resources to execute its strategy on the next 2 page spread. DBS demonstrates its value proposition by outlining the ways that the business differentiates itself from other banks, through “Banking the Asian way”. The model then provides an overview of how the business is managed as well as the balanced scorecard approach that is uses to measure both financial and non-financial performance. Finally the outputs of DBS’s activities are cross referenced to pg 24, highlighting the value that is provided to each key stakeholder group.