• Value creation

Key observations:

The business model in ABN Amro’s 2016 Annual Report shows strong alignment with 4.18-4.20 of the <IR> Framework by making a clear distinction between ‘outputs’ and ‘outcomes’. The business model initially indicates the capital inputs the organisation relies on (as per 4.14-4.15) and shows how these support the organisation’s strategy and purpose (4.11). The subsequent page then shows the model’s outputs and outcomes in two separate columns. Outputs, the ‘value created’, are explained and then quantified before the ‘outcomes’ for stakeholders, i.e. the value shared, are discussed through narrative. The business model is also focused on value creation; a fundamental concept of the <IR> Framework (2B).